Jakob BarnardFirefighter – Writer – Geek

Work History

PROFESSIONAL EXPERIENCE
SAP Business Analyst II —January 2010 to Current
Goodrich Interiors – Shared Services SAP Support Team
• Metrics and report development
• Business Warehouse report development, configuration, and training
• Coordinate metrics and reporting methodologies between business units.
• Member of the Goodrich SAP BW Advisory Board
• Provided timely support for multiple value streams across the division

Business Analyst II —December 2007 to January 2010
Goodrich Interiors – Cargo Systems
• Weekly and Monthly Health Metric reporting
• Primary Cargo SAP Business Warehouse expert
• Business Warehouse report development, configuration, and training
• Additional reporting responsibilities as requested
• Primary contact for Customer OTIF metrics and site Load & Capacity reporting.
• Provided timely support for multiple value streams across the site

Dynamics AX Consultant—January 2007 to December 2007
VSS, Inc. – Microsoft Gold Certified Partner
• Microsoft Certified Business Solutions Specialist in Dynamics™ AX: Financials; Trade and Logistics; and Installation and Configuration
• Certified in both 3.0 and 4.0 versions of the product
• Performed in-depth Financial analysis of legacy systems to plan modification of new system
• Performed in-depth analysis of any inventory and logistical processes to plan modification of new system.
• Onsite consultant, frequently traveling to remote locations to work directly with clients
• Frequently working independently from home or onsite
• Provided high quality customer support.

Client Care Agent – AX—July 2006 to January 2007
ePartner Solutions, Inc
• Took the AX4.0 Beta training Install and Configuration course per request of Microsoft
• Take support requests from clients and on-site consultants.
• Additional Consulting duties were added to job.  This included on-site visits, becoming Primary Installation Consultant on 3 projects, and continuing consulting work on various projects pertaining to Administration and Setup.
• Provided high quality customer support.

Siebel CRM Software Consultant Internship—April 2006 to July 2006
Eagle Creek Software Services, Valley City, ND.
• Trained on Siebel CRM, Siebel Tools, and development techniques.
• Did not accept position at the end of the internship.  Decided to return to the ERP field and continue perusing a career with Dynamics™ AX.

Support Engineer Level 2—August 2005 to April 2006
Volt Technical Resources, contracted to Microsoft Business Solutions, Fargo, ND.
• Certified in Microsoft Dynamics™ AX (Axapta) Installation and Configuration.  Trained and performed technical support for multiple modules:  Administration; Financials I and II; Trade and Logistics I and II, General Ledger; CRM; and Project.
• Take support requests from partners and premier customers.
• Provided high quality customer support.